1) Problem

We've identified what appears to be quite a serious problem for anyone trying to send Picture messages (MMS) using the O2 network.

The problem occurs when you send a Picture message from your phone to some email addresses. The sender is informed that the message has been delivered but this is quite simply not the case. The O2 system does not connect to the destination mail server and the mail is not delivered.

Unfortunately, the email addresses involved include those for the standard openZpace "multimedia mailbox" for example: mm@yoursite.openzpace.com

O2 technical staff have been made aware of this problem. However, there is as yet no information as to when a resolution may be put in place.

It's worth pointing out that the problem is not restricted to openZpace mail addresses and our tests indicate that a wide range of common mail accounts will also suffer from this behaviour.

2) Solution

With immediate effect, all openZpace users can now send both Picture messages (and standard emails) to their "multimedia mailbox" using an alternate address of the form mm.yoursite@openzpace.com as well as the standard form mm@yoursite.openzpace.com  

O2 picture messages using the alternate form are delivered correctly (weird - but the techies seem pleased to have worked this out).